Thank you for shopping at shop.mediaplayer4k.com. We value your satisfaction and strive to provide the best products and services. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 7 days from the date of purchase to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Certain items, such as digital products, software downloads, and personalized items, are non-refundable and cannot be returned.
Proof of purchase (order confirmation or receipt) is required to process a return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
Refund processing times may vary based on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item received).
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at mahdiouiabderrahim@gmail.com.
4. Shipping Returns
You are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.
5. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account first.
Then, contact your credit card company or bank, as refunds may take some time to officially post.
If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].
6. Exceptions & Non-Returnable Items
Digital products, software downloads, and gift cards are non-refundable.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us at:
Email: mahdiouiabderrahim@gmail.com
Phone: +447513546123
Website: mediaplayer4k.com
We appreciate your business and are happy to assist with any concerns regarding your order.